Estate Caretaker/Labourer

JOB TITLE: Estate Caretaker

Main Objectives of Post

• The provision of a high quality and responsive estate caretaking service;
• Contribute to the cleaning and maintenance of properties.

• Ensure high standards in working practices.

• To provide good customer service in the delivery of the estate caretaking service.

• Other duties in keeping with the role of Minor Repairs Operative and the Association’s work.

Principal Duties

1. To provide a high quality and responsive estate caretaking service

Garden Maintenance

• Maintain open space and communal grassed areas.

• Maintain gardens on the garden maintenance list.

• Attend to environmental maintenance i.e. pesticide spraying, tree felling and pruning.

Cleaning

• Clean backcourt, bin areas and paved areas.

• Clean and maintain all landscaped areas including slabs, surrounds, and parking areas.
• Lift bulk items and debris to maintain communal areas and the local environment.
• De-litter communal areas and the local area.
• Attend to graffiti removal.
• Clean and wash closes, stairs, windows in the delivery of the close cleaning service.

General

• Carry out property inspections as directed by the charehand estate caretaker.
• Deliver publications and other correspondence to tenants and owner-occupiers.
• Liaise with Housing Management / Maintenance staff to attend estate management / environmental maintenance works or any other duties commensurate with the role of Estate Caretaker.

2. To contribute to the cleaning and maintenance of properties

• Attend to clear out of empty houses and disposal of items.
• Provide labouring services to assist the maintenance service.
• Attend to minor environmental maintenance, e.g: fence repairs, slabs, clothes poles, etc. as directed by the Maintenance Officer.
• Attend to the cleaning of empty houses to prepare them for viewing and occupancy by the new tenant.

3. To provide a high quality and responsive estate caretaking service

• Provide direction and guidance to trainees, apprentices and volunteers in the estate caretaking service.
• Ensure all items of plant, equipment and tools for the estate caretaking service are kept maintained in good order.
• Keep the store clean and tidy for access and storage of plant and equipment.
• Ensure compliance and a good awareness of health and safety including risk assessments to mitigate any accidents or incidents in the delivery of the estate caretaking service.
• Attend to record keeping to demonstrate compliance, performance or health and safety in the delivery of the estate caretaking service.
• Attend training to develop your qualifications, skills and knowledge to enhance the delivery of the estate caretaking service.

4. To provide a high quality and responsive estate caretaking service

• Ensure the confidentiality of all information which you come into contact with in the course of your employment.
• Meet customer expectations in accordance with service requirements.
• Provide accurate and timely information on progress to customers with advice that is easily understood.
• Be courteous and professional to all tenants and other customers in receipt of the estate caretaking service.
• Update daily work records so that accurate records of completed jobs are achieved.

5. Other duties in keeping with the role of Estate Caretaker and the Association's work

• To drive the Association's tipper vehicles.
• Positively contribute to the achievement of Organisational aims and Team's contribution tasks and goals.
• Participate in promotional, marketing and community events relating to the Association's work.
• Ensure a commitment to their own professional and personal development to meet the needs of your role and of the Association.
• Ensure a commitment to the Association's Equal Opportunity Policy and Codes of Practice.
• Work with colleagues and contractors in all areas of the business to ensure we are providing a high-quality environmental maintenance service.
• Work occasional overtime, if required.
• Carry out tasks commensurate with your role as directed by members of the Housing Team, Housing Manager or Director.